Privacy Policy
Protecting Your Interests and Your Privacy
Last Updated: May 7, 2026
Agility Closing & Title Services, Inc. (“Agility,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.agilitycts.com (the “Website”), interact with our services, or engage with us for title insurance, closing, escrow, or related real estate services (collectively, our “Services”).
This Policy is designed to comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and other state laws, as well as principles aligned with the EU General Data Protection Regulation (GDPR) for any relevant international users.
By using our Website or Services, you agree to the practices described in this Policy. If you do not agree, please do not use our Website or Services.
1. Information We Collect
We collect the following categories of personal information:
- Identifiers: Name, email address, postal address, phone number, date of birth, Social Security Number or other government-issued ID, driver’s license number.
- Financial Information: Bank account details, wire instructions, payment card information, loan details, and transaction-related data.
- Real Estate & Transaction Data: Property address, title search results, closing documents, escrow information, and related records.
- Internet or Electronic Activity: IP address, browser type, device information, cookies, and usage data from our Website.
- Professional or Employment Information: If relevant to transactions (e.g., real estate agents or lenders).
- Sensitive Personal Information: Where applicable and with appropriate safeguards (e.g., Social Security Numbers, financial account details).
We collect this information directly from you, from third parties (e.g., real estate agents, lenders, title underwriters, public records), and automatically through cookies and similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing title searches, escrow, closing, and related Services.
- Processing transactions and complying with legal requirements (e.g., anti-money laundering, tax reporting).
- Communicating with you about your transactions or our Services.
- Improving our Website and Services, including analytics.
- Detecting fraud, security issues, or legal compliance.
- Marketing (with your consent where required).
We do not sell your personal information for monetary consideration. We may share it with service providers or as required for business purposes.
3. Sharing and Disclosure of Your Information
We may disclose your personal information to:
- Service providers (e.g., title underwriters, escrow agents, payment processors, cloud hosting).
- Business partners (e.g., lenders, real estate professionals involved in your transaction).
- Legal authorities or as required by law (court orders, subpoenas).
- In the event of a merger, acquisition, or sale of assets.
We enter into contracts with service providers to ensure they protect your data and only use it for the purposes we specify.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies for functionality, analytics, and performance. You can manage cookie preferences through your browser settings.
7. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children.
8. Your Privacy Rights
Modern privacy laws empower you to control your personal data. Depending on your location and applicable law (e.g., CCPA/CPRA for California residents, VCDPA for Virginia residents, or similar laws), you may have the following rights:
- Right to Know / Access: Request confirmation of whether we process your personal information and access a copy of the specific pieces we have collected about you in the preceding 12 months (or longer where required).
- Right to Deletion (Right to be Forgotten): Request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing transactions).
- Right to Correction / Rectification: Request correction of inaccurate personal information we hold about you.
- Right to Data Portability: Request a copy of your personal information in a portable, machine-readable format (where applicable).
- Right to Opt-Out of Sale or Sharing: We do not sell personal information. You may opt out of any sharing for targeted advertising or cross-context behavioral advertising if applicable.
- Right to Limit Use of Sensitive Personal Information: Where required, limit the use of sensitive data.
- Right to Non-Discrimination: You will not receive discriminatory treatment for exercising any of these rights.
How to Exercise Your Rights To submit a request, contact us using one of the following methods:
- Email: info@agilitycts.com
- Phone: 859-547-4800
- Mail: Agility Closing & Title Services, Inc., Attn: Privacy Officer, 1717 Dixie Hwy, Suite 500, Fort Wright, KY 41011
We will verify your identity before processing your request (e.g., by matching information you provide with our records, or through other secure means). This helps prevent unauthorized access or fraud. We may request additional information if needed. Authorized agents may submit requests on your behalf with proper documentation.
We aim to respond to verified requests within 45 days (or as required by law). If we need more time, we will notify you. You may make up to two requests in a 12-month period for certain rights (e.g., access), subject to legal limits.
If you are unsatisfied with our response, you may appeal by contacting us at the same channels above. We will respond to appeals within the timeframe required by applicable law.
9. International Users
If you are located outside the United States, note that your information may be transferred to and processed in the U.S. We take appropriate measures to protect your data consistent with this Policy.
10. Changes to This Privacy Policy
We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on our Website with a new “Last Updated” date. We encourage you to review this Policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Agility Closing & Title Services, Inc. Attn: Privacy Officer 1717 Dixie Hwy, Suite 500 Fort Wright, KY 41011 Email: info@agilitycts.com Phone: 859-547-4800
This Privacy Policy is not a contract and does not create any legal rights beyond those provided by applicable law. For the most current version, please visit our Website.
